While e-commerce is continually consigning shopping malls to the shade, retail businesses, whether online or physical stores, must continue to deal with shipping needs; products still need to reach the customers from warehouses using a courier service.
With countless options available in the sector, separating the ones you can trust from those who will potentially let you down can be challenging. Here are a few things to ask the courier service before you put your business’s reputation on the line.
How Responsive Are You To Client’s Needs?
Although every company might tell you, they’re willing to go the extra mile for their clients to provide top-notch customer service, but this is not always true.
Look for a company that believes in building a relationship with their clients rather than considering them as just another customer, especially if you’ll be working with the courier service in a lot in the future.
Does Your Personnel Undergo Mandatory Training?
Ensure that the employees delivering your parcel are well trained to handle bespoke, fragile products and are responsible enough to handle your package’s safe delivery.
It’s vital that you make sure the courier service does the due diligence before hiring reliable drivers so that the deliveries reach the right place and at the right time safe and sound.
How Do You Communicate During Emergencies?
It’s not uncommon that an urgent delivery is requested or the order doesn’t go as planned, weather interrupts on-time delivery, or the address is discovered to be incorrect.
Since emergencies tend to occur at any time of the day, it’s crucial that you can quickly get in touch with the courier service to halt a delivery or make last-minute changes.
Some of the best courier service in UK now offer 24/7 customer support to clarify any concerns you might have.
Do You Have Comprehensive Delivery Options And Other Services Available?
Same day courier service or overnight courier delivery are the primary services any reputable courier collective service should offer.
But at times, businesses often need to utilize other options, so it’s best to consider what other services they offer to see if they can cope with your business’s requirements if and when need be.
Apart from being touted as the best courier collection service in the UK, we also offer warehousing and storage services, parcel collection and delivery services, overnight courier services, same-day courier and packaging options in Nottingham.